To the Sonic community,

We owe you a clear apology. Seriously.

A number of you have received your SONIC X SHADOW GENERATIONS Collector’s Edition, and the Sonic and Shadow Dreamcast Statue was not up to the standard you deserve, or the standard we set for ourselves. The quality is not acceptable. If you are disappointed or frustrated, you have a right to be.

There is new leadership at Limited Run Games, and with that comes a new vision and higher expectations for what an LRG release should mean for the gaming community and for our fans. When we miss, we do not hide behind process, suppliers, or excuses. We own it, we fix it, and we do it the only way we should - the right way. Most importantly, we make sure we do better in every future LRG release.

For SONIC X SHADOW GENERATIONS, here is what we are doing right now.

Effective immediately (March 2026), we are pausing any additional shipments of the Collector’s Edition. We are going back into a completely new production cycle for the final Sonic and Shadow Dreamcast Statue so that it matches what fans expect from a premium Collector’s Edition offering.

If you already received your Collector’s Edition, you will not be left hanging. We will make this right for every affected fan, including those whose orders have already shipped. Within the next seven days, we will email all customers with clear options and next steps. Those options will include a no-cost replacement path once the quality-assured statue is ready. We will also offer a refund option for customers who do not want to wait, with details in that email.

We know words are cheap. What matters is what we do next, and how quickly we do it.

To keep this transparent and earn your trust, we have started a production blog here: https://lrg.news/sonicxshadow

Our next public update will be on Friday, March 13th 2026 - even if it’s simply, “we’re working our asses off, and we are not stopping until this is in a place we are proud to put the LRG name on.” We will update that page weekly until this product is where it should have been from the start. We’re going to do this right.

We appreciate your patience, and more importantly, thank you for holding us accountable. As we enter this new phase of LRG, our commitment to you is to maintain trust and transparency in everything we make.

Limited Run Games