What is Purple Dot?

Purple Dot helps make pre-order experiences smooth. They ensure you are always up to date about your pre-order and offer a self-serve portal for you to do things like change your shipping address or amend your pre-order. Purple Dot also guarantees your pre-order will ship or your money back: offering that extra assurance and trust that your money is always kept safe until we are ready to ship!

In addition, they offer additional shipping flexibility for us to ship pre-order items as they arrive at our warehouse -- so you can always get your hands on your pre-order as soon as possible!

What do I need to provide when I make a pre-order?

You will need to provide your email, shipping address, and card details that will be charged for your pre-order just like a normal online checkout process. All communications will be sent to your email address, including your unique pre-order reference number, any updates to shipping dates, and details to access our Manage Pre-orders to check or amend your pre-order any time before it ships.

What are my payment options with pre-orders via Purple Dot?

Purple Dot accepts all the major card networks - Visa, MasterCard and American Express.

What happens to my money while I wait for my pre-order?

Purple Dot keeps your money safe and available for a full refund any time before you pre-order ships. This guarantees that your pre-order will ship or your money back, keeping you in full control if you change your mind.

Will I know if the shipping date changes for my pre-order?

Yes! Purple Dot will trigger an automatic email in the event of a shipping date change. You can also check the estimated shipping date via the Manage Pre-orders anytime.

Can I change my shipping address on Purple Dot Pre-orders?

Yes! Login to Manage Pre-orders to update your shipping details. You will then receive an updated pre-order confirmation email.

What happens if I cancel my pre-order?

You can cancel at any time here before your pre-order ships via Manage Pre-orders.

You will receive an email confirming the refund and will see the money back in your account in 3-5 business days, depending on your bank.

Is my payment information safe?

Payment information is processed securely by Stripe. No card details are transferred to or held by Limited Run Games or Purple Dot. All transactions take place via connections secured with the latest industry-standard security protocols. 

I have asked for a refund. How will I be refunded?

Refunds are issued to the debit or credit card used at checkout and will be processed within 3-5 business days, depending on your bank.