Where can I see my orders?

You can visit your account page for a full history of your orders and their estimated shipping date.

Who do I contact if I have a problem or question about my order?

Please create a support ticket if you have additional questions about your order or our products. You can reach us at support.limitedrungames.com. Please include your order number and as much information as possible for the fastest response.

Where is my order?

Our products are bespoke and manufactured to demand. For this reason, we cannot begin final manufacturing until after the pre-order period ends. Standard edition games generally ship within 4 months, and Collector’s Editions can take up to 10 months, depending on complexity. You can always see the ship estimates for your items on the checkout page. We appreciate your patience. It’ll be worth the wait when it arrives!

Can I cancel my order?

You can cancel a pre-order anytime using the Purple Dot self-service portal. If you need to cancel an order for an in-hand item, contact our support team for review; they will help you find a resolution.

PLEASE NOTE: Vault items are final sale and only eligible for a return or refund in the case of damage in transit. We cannot offer exchanges, replacement parts, or digital content for these items, as stock is extremely limited. Shipping updates will be sent to you via email and visible on your account page. Shipping between Vault items and pre-order items cannot be combined.

Customers in the EU who request order changes on orders before EU VAT law changes in 2023 may be subject to pay any differences in tax.

Can I swap an item in my order after it’s placed? 

After your order is placed, the only thing you can change is the platform of the item you purchased. You can do so by opening a ticket at support.limitedrungames.com. 

Can I add items to my order or merge two orders after they're both placed?

Unfortunately, multiple orders cannot be merged into one shipment, nor can we add additional items to a preexisting order.